Assessor Resource
ICTTEN6042A
Undertake system administration
Assessment tool
Version 1.0
Issue Date: May 2024
System administration support officers from service providers and large organisations apply the skills and knowledge in this unit to manage and administer the network and make recommendations for improved customer support.
This unit describes the performance outcomes, skills and knowledge required to conduct system administration to maintain the integrity of network support systems and software.
The unit applies to both system platforms and applications of computer systems including local area networks (LAN) and wide area networks (WAN).
Computer-based networks such as call centres, billing centres, customer records, internet protocol (IP) based media content managers for internet protocol TV (IPTV) and web sites all require efficient system administration to maintain a viable network.
System administration involves proactive maintenance, providing application support, creating and deleting user accounts and special investigations.
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement but users should confirm requirements with the relevant federal, state or territory authority.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)